Industry: Banking/Financial Services
Category: Client Services & Customer Support
Total Position: 1
Job Type: Full Time/Permanent (First Shift (Day) )
Department: Branch Banking Unit / Service Quality Department
Job Location: Karachi
Gender: No Preference
Minimum Education: Bachelors
Career Level: Department Head
Minimum Experience: 10 Years(3 + Years of Managing a Team)
Apply By: Feb 25, 2017
Job Description: Unit Head, Complaint Resolution is based in Karachi, reporting
to the Division Head, Service Quality. A team of Complaint Resolution Analysts
report to their Team Leaders, who in turn report to Unit Head, Complaint
Resolution.
This role is primarily responsible
for monitoring the complaints received from various channels and to ensure
effective and timely resolution. Apart from this, Unit Head, Complaint
Resolution is also responsible to develop and ensure compliance of Complaint
Resolution strategy for the Complaint Resolution Unit. In addition, the Unit
Head will be required to conduct root cause analysis of major complaint
categories / customer pain points and follow through on rectifying gaps.
Required Skills: Leadership qualities, Communication Skills, Interpersonal
Skills, negotiation skills, Pressure Handling Skills.
No comments:
Post a Comment