KARACHI (PR): UBL, Pakistan’s Best Bank 2016, actively
participated in an interactive session on Service Excellence with Ron Kaufman,
the world’s leading expert in service partnerships and customer focus. Entitled
“Uplifting Service,” this session was held recently in Karachi with the
objective of motivating participants to build an uplifting service culture for
sustainable competitive advantage. With “Customer First” as one of its values,
this session was a perfect fit for UBL to lead and participate in.
More than 200 delegates from a cross-section of industries were
in attendance at this day-long event. Ron Kaufman is one of the world’s most
sought-after educators, consultants and thought leaders in achieving superior
service and uplifting service cultures. He delivers powerful insights and
global best practices enabling organizations to gain a sustainable advantage
through service.
During his opening remarks at the Convention, Wajahat Husain,
President & CEO UBL said, “At UBL, we are acutely aware of the importance
of service excellence to our business. Customers are at the heart of our
Corporate Philosophy. We are here to serve and exceed their expectations,
thereby gaining their trust”. He added, “Service is the single most important
aspect that drives the success of a business. We must all, within our
respective spheres of influence, ensure that this very crucial and critical
facet of business be given its due importance.”
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